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‎09-17-2022 05:46 AM - last edited on ‎09-17-2022 08:40 AM by Retired

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Operating System: Microsoft Windows 11

Hi guys. In last two days after i updated my omen gaming hub my laptop started to overheat. When i controled the Task Manager i saw omenCap.exe. It was using cpu average %10, %15. When i closed it from task manager everything back to normal but after that i cant use omen gaming hub.  

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2022 07:58 PM

HP Recommended

Please install this package and restart PC: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/sp142409.exe

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4 REPLIES 4

‎09-18-2022 12:12 AM

HP Recommended

Hello @erkind 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎09-18-2022 01:40 AM

HP Recommended

 

 

2022-09-18.png2022-09-18 (1).pngI hope you can understand. Evet means yes. Etkin değil means not avaible. Açık means open. 

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‎09-22-2022 07:58 PM

HP Recommended

Please install this package and restart PC: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/sp142409.exe

2 people found this reply helpful
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‎09-23-2022 12:34 AM

HP Recommended

Thank you so much.

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