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‎11-18-2018 02:49 PM

HP Recommended
Product: Omen 17t
Operating System: Microsoft Windows 10 (64-bit)

After updating to F.06 Rev A bios, I notice the keyboard backlight went away.

 

Already tried Omen Control app, pressing F4 (with and without Fn key), etc. Rebooting, unplugging and discharging, etc etc.

 

Any ideas?

 

3 REPLIES 3

‎11-18-2018 05:32 PM

HP Recommended

@erinnk1980

 

Ive never heard of this happening before.

Have you also tried resetting the bios?

Go into bios from F10 on boot and inside, F10 again will reset bios.

I believe the only other bios setting for the 17T 000 series is to enable and disable the Fn key. I dont know if that will have any affect either.

Only other option would be to contact HP Support for a warranty issue.

Contact HP Worldwide | HP® Official Site

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‎11-18-2018 07:00 PM

HP Recommended

Searching, I've seen several similar reports. Even downgrading the bios doesn't seem to do it... I'm out of ideas.

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‎11-18-2018 07:02 PM

HP Recommended

im not sure if you can successfully downgrade that bios either. A lot of HPs dont do that, even though they say you can.

Better contact Support if you still have a warranty.

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