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HP Recommended
OMEN Laptop - 17t-cb100 IDS Base Model
Microsoft Windows 11

After installing Windows 11 when trying to hibernate or put computer in sleep mode it eventually shuts down every time.

Tried updating drivers and schanging settings with hard drive shutdown. Did not help. Any ideas?

6 REPLIES 6
HP Recommended

@Alojzy777

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing shuts down issues in hibernate and sleep mode with the HP OMEN Laptop after the Windows 11 update.

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Go to System and Security and then click on Power Options. In the left pane, click on Choose what the power buttons do. Next, click the Change settings that are currently unavailable link. Under the Shutdown settings section, check the Turn on fast startup (recommended) option to turn on the feature.

Try changing the power mode to "Balanced" or "Better Performance" as the default setting.

 

Go to "Control Panel\Hardware and Sound\Power Options" > "Change plan settings" > "Change advanced power settings"
Scroll down, click on "Dynamic Platform and Thermal Framework Setting" > "Config TDP Level",
Then select the middle value for both "On Battery" and "Plugged In".
Scroll further down. Select "Processor power management";
Then select "Maximum processor state";
Change the value from 100% to 96% for both "On Battery" and "Plugged In" options.

 

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Click Run Once.

Once the test completes, results are displayed on the screen.

 

If the drive passes all tests, continue to restore the computer back to the factory default using Reset PC, which will isolate whether it’s a software or hardware issue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

Hi Dilip

Thanks for the answer:

So here is the situation:
My Windows is up to date. So are apparently the drivers as indicated by HP Support Assistant (I assume it is not lying). On the webpage there are no drivers for Windows 11

 

As for power options I did what you suggested except for
"Scroll down, click on "Dynamic Platform and Thermal Framework Setting" > "Config TDP Level",
Then select the middle value for both "On Battery" and "Plugged In".
" as I cannot find this option in the plan.

 

I have run the hardware diagnostics as indicated - passed.

YOu can imagine I am not a big fan of reseting my computer to factory defaults as I will loose all of my programs etc.

 

Any other ideas?

HP Recommended

@Alojzy777

 

Thank you for responding, I appreciate your time and effort.

 

Try to restore the computer back to the factory default using Reset PC Keep my files, which will isolate whether it’s a software or hardware issue. 

 

Reset PC Keep my files will remove all apps/programs installed on the PC but not the files/data. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

Hello

 

As I have said loosing all of the programs, transfering licences etc. is not really a viable. This is days of work.

 

Can you suggest any diagnostics?

HP Recommended

@Alojzy777

 

Thanks for the reply.

 

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue.

 

  1. Click Start.
  2. In the search bar, type CMD .
  3. Right-click CMD.exe and select Run as Administrator.
  4. On the User Account Control (UAC) prompt, click Yes.
  5. In the command prompt window, type SFC /scannow and press Enter .
  6. System file checker utility checks the integrity of Windows system files and repairs them if required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

Unfortunaltey did not help.

Result of SFC "Windows Resource Protection did not find any integrity violations."

Tried also changes in Power plan (disabling fast startup, seting harddrive off to never)

 

I have also figured out that shutdown also does not work properly. Of course it shuts down eventually but it is not due to proper procedures but abruptly after prolonged time.

Strangely enough restart works with no problems.

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