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12-27-2021 04:25 PM
Product: hp omen 17tw100
Operating System: Microsoft Windows 10 (64-bit)
So, my hp omen 17tw100's screen started flickering couple weeks ago, and right now it got so bad that it shows nothing but vertical lines, similar to a tv static. I can only get it to work if I apply pressure to where the cable connects to the display. I removed the covers and checked it, but there's nothing I can do. The display is likely gone.
I was checking the replacement displays, and I want to buy the right one, so here is my question;
Apparently my displays product code is b173zan01.1 h/w:0a. I've found one where the first part of the code is same, but without the h/w0a part, or others that have the code b173zan01.0 h/w2a.
Is there a way that I can see a list of displays that are compatible with my computer. I just need some help in ordering the right product. So if there's anyone who can help me with this I'd highly appreciate it!
1 REPLY 1
12-30-2021 10:26 AM
Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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