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‎05-12-2022 04:48 AM

HP Recommended
Product: OMEN by HP 17-cb0092nr
Operating System: Microsoft Windows 10 (64-bit)

Hello, so I own a HP omen 17 2019 cb-0092nr and after around 2.5 years of some light gaming and mostly light usage today during my routine cleaning and thermal paste replacement session, I found that my battery has swollen significantly ( I know this doesn't happen overnight but it did caught my eye just today...) Now as per many other recommendations on the community of using the laptop with out the battery installed, and getting a replacement, Here comes the funny part...

NONE of the hp centers near me (Gujarat, India) have the battery part, let alone the other third party parts sellers. Any way I can get my battery which is dangerously swollen replaced?

Any suggestions?

Category:
2 REPLIES 2

‎05-12-2022 04:50 AM - edited ‎05-12-2022 06:45 AM

HP Recommended

An image of the battery for info if needed

WhatsApp Image 2022-05-12 at 2.33.23 PM.jpeg

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‎05-14-2022 11:17 AM

HP Recommended

Hi @JesalPatel 

 

Welcome to the HP Support Community. We are really sorry that you are facing swollen battery-related issues with your OMEN By HP 17-Cb0092nr. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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