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‎11-17-2021 01:16 PM - edited ‎11-19-2021 03:21 PM

HP Recommended
Product: OMEN Laptop 15-en1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,
I have an issue with my brand new HP Omen laptop. I saw similar threads where some people are complaining that the clip breaks really easy is for the old model (I think the one from 2018-2019). I'm not sure if mine is broken or not, I will attach a picture with it, but what can I say is that the first time I removed a RJ45 cable from the Ethernet port, the port's clip cover came out together with the cable. I can attach it back on it's place afterwards and will not fall only if I will insert and remove the cable again. I think that this is a very bad design. Is there a solution for this? If yes, can you please help me with this? I can not send it to HP warranty as there is no official HP service in my country and I really don't want to send it to the agreed server of my reseller. It would be possible that HP would send me the replace part if it is the case?

Product number: 3A9C3EA

PXL_20211117_195610463.jpgPXL_20211117_195620734.jpgPXL_20211117_195649721.jpgPXL_20211117_195818621.jpgPXL_20211117_195839875.jpg

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15 people had the same question
1 REPLY 1

‎11-30-2021 08:33 PM

HP Recommended

Hello, 

 

I have the same issue with my new HP omen. Did you find a solution to the problem ? Has HP provided you a replace part ?

1 person found this reply helpful
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