HP Omen Laptop Only Charges when Off

[JohnL6]

I have a OMEN by HP - 17-w253dx gaming notebook. A few months ago, I lost the original charger. I was informed by HP customer support that they do not sell that charger individually, so I bought a 3rd party charger by PWR+ that claimed to work on my laptop model. The new charger only charged the laptop while it was powered off. So, I exchanged the charger for a new one by PWR+, and have the same issue.

I need a charger that will power and charge my laptop while it is in use. I have read and followed the advice of dozens of posts on these support forums, but nothing has worked.

What steps can I take to either troubleshoot the problem, or get a new charger that works properly?

Thanks in advance.

[REO51ST · Accepted solution]

Welcome to the HP Support Community  @JohnL6 

Your specs say that your model came with a 150 W AC power adapter.

https://support.hp.com/us-en/product/omen-by-hp-17-w200-laptop-pc/13823501/model/15257381/document/c...

Then in your manual it lists your AC as Part Number:   776620-001

http://h10032.www1.hp.com/ctg/Manual/c05356862

HP Parts Store:

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=A9686BC36F364D0CA80021ED4457C070&SearchIn=P...

eBay:

https://www.ebay.com/sch/i.html?_from=R40&_nkw=776620-001+genuine+original&_sacat=0&LH_TitleDesc=0&L...

Make sure the AC has the HP logo stamped on it.

REO

[JohnL6]

Thank you so much for the detailed response! I wish I had spoken to you first instead of HP customer support. I have ordered a new charger, and will get back to confirm whether it worked or not.