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HP Recommended
OMEN MAX 16 inch Gaming Laptop PC 16-ah0000 (A4NN9AV)
Microsoft Windows 11

Recently bought an Omen Max 16 RTX 5080 and whenever I play games, the temps reach 99c consistently (spikes at 102c here and there) and was wondering if this is normal for Intel Ultra 9 275HX CPUs. I verified that Balanced can be taken out of the question but it still stays at 88c on average and drastically hampers CPU performance. No matter how I configure Performance and Unleashed they seem to consistently spike to 99c always. Even reinstalling the most recent BIOS and recovery.

5 REPLIES 5
HP Recommended

Hi @Mich771,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out and providing detailed information about the high CPU temperatures observed on your OMEN MAX 16 (16-ah0000) Gaming Laptop featuring the Intel® Core™ Ultra 9 275HX processor and NVIDIA® RTX 5080 graphics.

We understand your concern, and we’re here to help. Based on your report, your system reaches 99–102°C under gaming loads and maintains 88°C even under less intense performance profiles. While short spikes toward the upper 90s can be expected under full load, sustained temperatures at or above 99°C are outside expected behaviour and can lead to thermal throttling, which negatively affects performance.

Steps to Try:

1. Update OMEN Gaming Hub and Set Manual Fan Control

  • Launch OMEN Gaming Hub > Navigate to Performance Control > Thermal Control.
  • Select “Manual” and set the fan curve to maximum for CPU and GPU when under load.
  • Save and apply changes, then monitor in-game temperatures.


2. Ensure BIOS and Drivers Are Fully Up to Date


3. Optimize Power and Performance Settings

  • In OMEN Gaming Hub, under Performance Control, choose Performance or Balanced, then try "Default" or "Custom" fan profiles.
  • Avoid the “Unleashed” profile unless additional cooling (like a cooling pad) is being used.
  • In Windows Power Settings, ensure that the CPU minimum processor state is not locked at 100%.


4. Improve Cooling with Environment Adjustments

  • Ensure your system is used on a hard, flat surface.
  • Consider using a cooling pad or elevating the rear of the laptop slightly to enhance airflow.


5. Run HP Diagnostics for Thermals

  • Turn off your system, then turn it on and immediately press Esc > then F2 to launch HP Hardware Diagnostics.
  • Run the System Thermal Test and report results.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

HP Recommended

Hello Vikram, thank you for the response. Your response does provide additional verification that my laptop is not working as expected. 

HP Recommended

Hi @Mich771,

Welcome to the HP support community.
 

May I know if you have tried to perform the steps shared and Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

HP Recommended

Thanks for responding Vikram! yes I already did all these steps before I submitted this inquiry. Unfortunately, all tests point to an issue on the thermal paste on the CPU. I’ve already submitted an RMA request 

HP Recommended

Hi @Mich771,

Thank you for your response.

 

Is there anything else that I can help you with today?

 

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

VikramTheGreat

HP Support

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