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HP Omen Random Shut Down

HP Recommended
Omen 15T-dh100
Microsoft Windows 10 (64-bit)



I have an omen 15t-dh100 that will randomly shut down when the charger is disconnected. I have talked to an OMEN representative who was really helpful but the problem persists. The only thing I have done to the laptop is put in a Samsung NVME and all of those drivers are up to date. So far I have done....

  • updated bios to F15 
  • Updated GPU driver via the Nvidia application
  • Updated all of the other drivers that are listed on the HP site
  • Updated windows components

I've had this for two months now and sending this out isn't quiet an options because this is my work computer.  I'm hoping this is just a failing RAM stick (Unlikely). I will run some more of the built in HP Diagnostic tools but if anybody had this issue and resolved it please share what you did.



HP Support Agent
HP Support Agent
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HP Recommended



I reviewed your post and I understand that the computer shuts down when you unplug the charger.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you run a test on the battery following the steps in the below article and make sure whether it is a software or a hardware issue.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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