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‎03-25-2020 01:17 PM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

My original charger broke some time ago and none of the replacements I've purchased can charge it while it's operating. I even bought a universal and none of the bits on it worked-does anyone have a recommendation for something that will work? I'm working from home with all this chaos that's going on and I can't have my laptop dying in the middle of the day.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2020 03:37 PM

HP Recommended

@Rowanera 

 

There are few generations and many models/products of 15" and 17" HP Omen machines. Before we can help, we need to know what EXACTLY is your HP Omen ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

                 or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎03-25-2020 03:37 PM

HP Recommended

@Rowanera 

 

There are few generations and many models/products of 15" and 17" HP Omen machines. Before we can help, we need to know what EXACTLY is your HP Omen ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

                 or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-10-2020 11:45 AM

HP Recommended

According to my HP Support Assistant, my product number is X7R18AV.

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