HP Omen freeze and battery issues

[Matthysse59]

Hello! 

I would like to specify that my drivers are updated thanks to the HP Support Assistant (update of the integrated graphics card: 31.0.12002.1002). My two problems are: for no reason, just browsing on Chrome or Discord, my screen suddenly freezes, and I can't do anything, but the sound continues and I am forced to turn off the computer with the button. At other times (and I think it's related because it happens in the same way) I have blue Windows screens with the error message "DRIVER_POWER_STATE_FAILURE". The other problem (and I don't know if it's related) is that when I'm on battery, my computer first displays the remaining battery correctly, and at some point doesn't display any information on the bottom right about the battery anymire, and in the Windows options, it tells me that the battery is at 100% when it's not. So what should I do? Is it a hardware or software problem?

Thank you in advance for your answer.

[ub6424]

Hello @Matthysse59

Sorry to hear that you are having problems ... I would like to help you.

Before we delve deeper into the topic, basic tests must be performed.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[Matthysse59]

Hello!

Thanks for your answer.

I already did all the tests and no issues were detected.

[ub6424]

Hello @Matthysse59 

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Matthysse59]

Okay, here you go:

OS Name: Windows 11 Family

Version: 10.0.22622 Build 22622

System Model: OMEN LAPTOP 15-en1xxx

System SKU: 4J8B4EA#ABF

Processor: AMD Ryzen 7 5800H with radeon Graphics

Bios version/date: AMI F.20, 09/08/2022

[ub6424]

Hello @Matthysse59 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

NVIDIA Graphics Driver

30.0.15.1278 Rev.C

1018.4 MB

Sep 9, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9282.1 Rev.C

42.7 MB

Mar 15, 2022

Download

OMEN Gaming Hub SDK Package

1.0.46 Rev.A

45.3 MB

Aug 29, 2021

Download

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

(3) Please < calibrate > your battery ...

Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(4) Shutdown notebook

(5) Disconnect charger

(6) Press and hold <power> button for 30 seconds

(7) Connect charger and wait until battery is fully charged ( check LED indicator )

(8) Start notebook and log in to windows and wait a few minutes

(9) Shutdown notebook

(10) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(11) Please report your results

[Matthysse59]

Okay I did the process, if this happens again I tell you.

[ub6424]

---

@Matthysse59 wrote:

Okay I did the process, if this happens again I tell you.

---

Hello @Matthysse59 

keep me updated and come back so you can set the case as solved.

Good luck

[Matthysse59]

I'm totally lost... Multiple freezes happened again, in a 10mins span. No BSODs but just freezes. This is so weird because it happens multiple times per hour, and then for multiple days I don't have any problem.

[ub6424]

Hello @Matthysse59 

Windows does not work correctly. Please reinstall it.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 4J8B4EA#ABF

(3) Please report your results