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06-08-2022 04:19 AM - last edited on 06-08-2022 07:19 AM by MarcusC
Hello, I bought an HP Omen laptop 6 months ago in the BIG BANG shopping center in Slovenia. I contacted the service not long ago because the black paint started to peel off in the lower right corner. or that they are not interested in it, considering that I bought a laptop for 1,500e, I think that the paint should not fall off the laptop because the bevel is in the same place in its original box so that nothing happens to it, I don't really wear it anywhere there is no reason for the color to deviate, I hope I will get a concrete and positive answer from you because here in Slovenia I was quite disappointed. thank you in advance for your reply
Lp Jan Francek
06-08-2022 08:50 PM - edited 06-08-2022 08:51 PM
Welcome to our HP User Forum!
I would first try to reach out through HP's warranty site: Official HP® Warranty Check – United States | HP® Customer Support, select "Slovenia", and fill out the required fields.
Seems to me that the store you bought it from should be receptive to discuss warranty issues such as premature paint peel-offs, in my opinion.
Looking online, you are by no means the only person who has had this issue, for example: [Help] The paint on my laptop is starting to chip/peel off. Do I need to remove the rest of the pain.... This person shared this picture: fya62vK.jpg (2448×3264) (imgur.com).
Realistically, I see only three outcomes: either the store where you bought the laptop from or HP will make it right (sadly, very unlikely since they'll claim your paint-chip issue is due to "excessive wear / handling" or something like that, or you learn to live with it, or you try to fix it yourself by either covering up the paint blemishes with a nice large gaming sticker or something like that, or you are willing to go off the reservation and redo the paint (spray) job. Mind you, the latter option is dangerous, as you can ruin your laptop and endanger whatever warranty you have left on your laptop. Nevertheless, there are people who claim to be successful in fixing paint issues, such as here: Geek 101: How to Fix Minor Chips and Repaint Your Laptop (pcworld.com).
Apply at your own risk, of course.
Hope this was helpful.
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