HP Omen laptop will turn on but stuck on a black screen.

[Davv12345]

HP Omen laptop will turn on but stuck on a black screen.

[Garp_senchau]

@Davv12345, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Omen laptop turns on but gets stuck on a black screen, you can try out the following troubleshooting steps:

Step 1: Perform a Hard Reset

A hard reset can help bring your HP laptop back to its normal operation.

1. Turn off your laptop by pressing and holding the power button for 10 seconds.
2. Disconnect any external devices connected to the laptop (e.g., printers, USB drives).
3. Unplug the power adapter from the laptop.
4. If the battery is removable, remove the battery.
5. Press and hold the power button for about 15 seconds to discharge any residual electrical charge.
6. Reconnect the battery (if you removed it) and plug the power adapter back in.
7. Turn on the laptop.

Step 2: Boot into Safe Mode

Booting into Safe Mode can help isolate issues with system files or settings.

1. Turn on your laptop and immediately press the F8 key repeatedly until the boot options menu appears (if your laptop supports it).
2. Select Safe Mode using the arrow keys and press Enter.

Step 3: Check for Display Issues

Ensure it's not an issue with the display.

1. Connect your laptop to an external monitor or TV using an HDMI or VGA cable.
2. Turn on the external monitor/TV and switch it to the input that matches with the cable connection.
3. Press Windows Key + P and cycle through the display options, selecting Extend or Duplicate.

Step 4: Update or Roll Back Graphics Driver

An issue with the graphics driver can also cause a black screen.

1. Boot into Safe Mode (as described above).
2. Open Device Manager by right-clicking on the Start button and selecting Device Manager.
3. Expand Display Adapters.
4. Right-click on your graphics driver and select Update driver or Roll back driver.
5. Select the appropriate option and follow the prompts.

Step 5: Reset BIOS Settings

Corrupt BIOS settings can prevent the laptop from booting correctly.

1. Turn off the laptop completely.
2. Turn it back on and immediately start pressing F10 repeatedly to access BIOS setup.
3. Navigate to Exit or Advanced and select the option to load setup defaults.
4. Save and exit BIOS.

Step 6: Perform a System Restore

If you've recently installed new software or updates that might be causing the issue, performing a system restore might help.

1. Boot into Safe Mode.
2. Open Control Panel and search for Recovery.
3. Select Open System Restore.
4. Follow the instructions to select a restore point before the problem started.

Step 7: Use HP Support Assistant

If you manage to restore the screen, use HP Support Assistant to diagnose and fix issues automatically.

1. Download and install HP Support Assistant from the HP Support site.
2. Open the program and run a diagnostic scan.

Reference: HP PCs - Computer starts but the screen remains blank (Windows 11, 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,