HP Omen transcend 14 CPU reaching 99 degrees C under 70% load

[BorinaSoaring]

Playing any CPU heavy game (over 70% utilisation) the CPU will reach 90+ degrees C. This causes the CPU to thermal throttle.

I have warranty for another 9 or 10 months but I'm thinking I might have to re-paste the CPU.

The CPU fans seem to be working properly and at the right speeds, not too loud but I can hear them.

[Garp_senchau]

@BorinaSoaring, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Your OMEN Transcend 14 inch gaming laptop PC reaching 90+ degrees Celsius during heavy gaming scenarios could be causing thermal throttling, which is quite concerning. Here are some steps you can take to optimize the temperature and performance:

Using OMEN Gaming Hub:

• Open the OMEN Gaming Hub and utilize the System Vitals tool to monitor CPU and GPU temperatures.
• Change your performance settings:
  • Performance mode: suitable for gaming but may increase temperature and fan noise.
  • Comfort mode: lowers CPU and GPU temperatures for casual tasks.
  • Max Fan mode: ensure maximum cooling by increasing fan speed.

Placement: Ensure the laptop is placed on a hard surface to allow proper airflow. Avoid soft surfaces like beds or carpets that can block fan air inlet/outlet.

Ambient Temperature: Keep an eye on your room temperature as lower ambient temperatures can help your device run cooler.

Cleaning Maintenance: Periodically clean the fan to ensure airflow is not obstructed by dust.

Given that your laptop still has warranty coverage, you should avoid re-pasting the CPU yourself, as it might void the warranty. Contact HP Support and explain the thermal issues. They might provide a solution or even conduct a repair service.

For comprehensive details, you may reference the article HP OMEN and HP Victus PCs – Balancing temperature and performance in HP gaming PCs from HP support here.

References:

1. HP OMEN and HP Victus PCs – Balancing temperature and performance in HP gaming PCs
2. Set Up & Use OMEN Gear Switch | OMEN Transcend 31.5 inch UHD 240Hz OLED Gaming Monitor

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,