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‎03-18-2023 02:51 AM

HP Recommended
Product: HP Pavilion Gaming Laptop - 16-a0002nq
Operating System: Microsoft Windows 11

I have a problem: when I want to play any game, no matter the minimum requirements for the game (I keep my settings on low or medium for most of my games), my CPU is overheating, the temperature is getting up to 100 degrees Celsius and stays there.  I have all of my drivers up to date, my BIOS too. When I play games, I always keep my laptop on the cooling pad, but it doesn't do any good, it still overheats. My graphics card stays at about 50 - 60 degrees (maximum for challenging games).
Do I need to change the thermal paste or what can I do? 

 

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1 REPLY 1

‎03-21-2023 05:57 AM

HP Recommended

Hi @thebatcount,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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