• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-18-2023 02:51 AM

HP Recommended
Product: HP Pavilion Gaming Laptop - 16-a0002nq
Operating System: Microsoft Windows 11

I have a problem: when I want to play any game, no matter the minimum requirements for the game (I keep my settings on low or medium for most of my games), my CPU is overheating, the temperature is getting up to 100 degrees Celsius and stays there.  I have all of my drivers up to date, my BIOS too. When I play games, I always keep my laptop on the cooling pad, but it doesn't do any good, it still overheats. My graphics card stays at about 50 - 60 degrees (maximum for challenging games).
Do I need to change the thermal paste or what can I do? 

 

Category:
1 REPLY 1

‎03-21-2023 05:57 AM

HP Recommended

Hi @thebatcount,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.