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HP Recommended
HP Pavilion Gaming - 15-ec1024ax
Microsoft Windows 11

I recently bought a New Crucial 8GB DDR4 3200MHz RAM Which is CL22 latency and matches my configuration.

After installing im getting a wide range of errors

1. Boot issues - PC won't boot normally
2. BIOS sometimes does not detect 16GB (reads 8GB) - and sometimes it detects full 16GB but Seems buggy

3. (If BIOS detects both slots) - The screen freezes and stops responding - In most cases, it displays small white squares and pixels and then freezes.

4. Even the slightest pressure or movement post RAM installation on the outer body of the laptop makes the screen go black.

System Info:
System Model: HP Pavilion Gaming Laptop 15-ec1xxx

OS Name: Microsoft Windows 11 Home Single Language
System Type: x64-based PC
Processor: AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: AMI F.29, 27-10-2022
Existing RAM: 

adi1009_0-1683182547466.png



Now the main problem here is I'm not able to pinpoint whether this is an OS issue as Im running Windows 11, or is the slot at fault, I've tried exchanging the slots of RAM and running but the same issue.

Tried Installing only new RAM and launching it works fine (Sometimes)

When RAM is installed frequently Laptop does not detect in BIOS or Task Manager but CPU-Z reads the ram in the slot post-boot.

BSODs i got

irql_not_less_or_equal

adi1009_1-1683183604131.png

 




4 REPLIES 4
HP Recommended

@adi1009 

 

Is it the following one ?

 

             https://www.crucial.com/memory/ddr4/ct8g4sfra32a/ct19570012

 

If yes, please talk with Crucial directly. If No, please swap/change to the one above.

 

Regards.

BH
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HP Recommended

Hi @banhien, yes it is indeed the same RAM

Spoke with the crucial support, the RAM seems to be okay and should support my laptop, they directed me to reach out to HP for more info. 

Im trying to understand if this is an OS issue? should i roll back to Win 10? Please assist more on this

HP Recommended

Hi @banhien. just check CPU-Z when both the rams were installed, this time i have installed Crucial in slot 1, CPU-Z seems to detect the Memory in both the slots, but task manager and BIOS still reads 8GB, Please note my bios is 
BIOS Version/Date AMI F.29, 27-10-2022
For System SKU 183J8PA#ACJ

adi1009_0-1683397970147.pngadi1009_1-1683397979878.png

 

adi1009_2-1683397989052.png

 




 

HP Recommended

@Banhien

Awaiting your response.

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