HP Pavilion Laptop not powering on

[Doogalis]

My HP Pavilion gaming laptop will not power on. I turned it on today, noticed it wanted me to walk through setting up some new features so I assumed it had a large update recently.  However, it shut down before I finished. I noticed it was unplugged so I assumed the battery drained out. I plugged in the AC adaptor, turned it back on completed the setup prompt and it went back to my normal home screen. It shut off shortly after again. Not thinking much of it I left it to charge for about 20 min. It powered back on, I was browsing the internet for roughly 30 min when it shut off again. This time it was unresponsive. Nothing happens when I press the power button and the only light on it is the power indicator which is on and showing it's charging (solid orange). While troubleshooting online I came across repeated suggestions to disconnect the battery, hold the power button for several seconds, plug the AC adapter in and attempt turning it on. When I did this the power indicator was on and indicating it was receiving power (solid white), but the laptop was still unresponsive. I reconnected the battery and have left it on the charger for over two hours but nothing has changed. Any input on this issue would be greatly appreciated!

[Nirvana_95]

Hi @Doogalis

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing power-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Do you see any signs of power in your system?

Please use the link below and let me know the outcome of it: https://support.hp.com/id-en/document/ish_3974055-3873564-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Doogalis]

The issue occurred on July 21, 2022. I started my laptop up and it was prompting me to set up new features so I assume it had a system update after the last time I used it. Before I could look over the new features the laptop suddenly shut off. There was no power down screen, it just cut off completely. I turned it back on and noticed the power supply was not plugged in so I assumed the battery had just depleted. I plugged it in, powered the laptop back on and it booted normally. I skipped the option to check out the new features and it went straight to my normal homescreen. However, a few minutes later the same issue occurred and it suddenly shut off with no warning or power down screen. Not putting much thought into it, I just assumed the battery needed to charge a little and left it alone for half an hour. Once some time had passed, I powered it back on and it was working normally. I was doing research on Google Chrome for about half an hour when it suddenly happened again. However, this time the laptop was now unresponsive. There is no response from the power button, no beeps, no sounds from the fan. The only light that is on is the indicator on the side of the laptop that shows it is receiving power when plugged in (solid white). I have checked the guide that was replied to me but none of those troubleshooting options work as the laptop will not turn on at all. I have tried removing the battery and just powering it through the power supply but still no response. I have replaced the battery and the power supply but no response. I have also removed the RAM and reset it but nothing seems to be working. Any further troubleshooting options would be greatly appreciated.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!