HP Pavilion power issue. Not supporting 125W even though it's a gaming laptop.

[suhas007]

I have a HP Pavilion Gaming 15 Laptop. My laptop had issues since I bought it. Within a year, it started displaying BSOD errors. It was related to motherboard. So, I got it replaced under warranty. After some months or nearly a year, display started going blank even though the system was working. Later, I got that display issue resolved. Now, nearly a year ago, it started shutting down suddenly when I connected it to charger. At first, I thought maybe because of some software issues. So, I tried to reinstall Windows OS. But it got failed multiple times. Recently, I found out that SSD was corrupted and got it replaced few days ago. So, yesterday when I connected to charger, it again shut down. The default charger came with the laptop was 150W charger as this was a gaming laptop. I tried charging the laptop with 65W charger (which is used for normal HP laptops), and it didn't shut down. It's working fine now too. But if I try with 150W charger, the fans will start rotating in a high speed even though there's no background processes running. And it'll shut down with the 150W charger. If the power unit of laptop is damaged, and it is unable to handle 150W supply, will it cause short circuit or affect any other components? Maybe that was the issue all along? If someone knows any solution for this, please let me know. I've been trying to fix this laptop from a long time. Most of the service centres don't look into root cause. They just service the damaged part.

[zoey7886]

@suhas007, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Pavilion Gaming 15 Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

These issues can often be related to power management, hardware malfunctions, or overheating. Here are some steps you can take to diagnose and potentially resolve the problem:

Power Supply Check: Ensure that your power adapter is functioning correctly and is providing adequate power. If possible, try using a different adapter with the same specifications to see if the issue persists.

Battery Health: Check the health of your laptop's battery. In some cases, a failing battery might cause random shutdowns. You can use the HP Support Assistant to run diagnostics and check the battery health.

Overheating: Sudden shutdowns can occur if the laptop overheats. Make sure your laptop’s vents are clean and not obstructed. Using a cooling pad can help manage the temperature.

Driver Updates: Ensure all your drivers are up to date, particularly graphics drivers. Outdated drivers can lead to performance issues, including failures to support high power demands from peripherals.

Performance Settings: Verify your laptop's power settings. You might want to set your laptop to performance mode if you are using resource-demanding applications.

OS Updates: Make sure your operating system is updated. Sometimes, bugs in older versions can cause unexplained shutdowns.

Memory and Storage Check: Run diagnostics to ensure your RAM and SSD/HDD are functioning correctly. Faulty RAM or storage can lead to system instability.  

Hope this helps! 

Take care, and have an amazing day!  

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