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‎10-16-2022 06:28 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1023ax
Operating System: Microsoft Windows 11

I have a HP Pavillion Gaming laptop  which i bought less than year ago. But since 4 months my laptop gets stuck in one frame and goes blank.I had to force shutdown manually by pressing power key and and on it again. But the situation got even worse. BSODs started to occur and they were quite frequent.Even sometimes after the restart of BSOD i get no audio device connected issue too(which i evade it by again restarting it-the audio device comesback) I ran many tests to find the issue and came to a conclusion of bad ram

Though Windows Mmeory Diagnostic test gave no positive signs of defect some tell that it might be the dust inside the laptop. Please help me with the situation

Category:
1 person had the same question
5 REPLIES 5

‎10-16-2022 08:35 AM - edited ‎10-16-2022 08:36 AM

HP Recommended

Hello @Rohith1510 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <Extensive Tests>

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-17-2022 09:00 PM

HP Recommended

I thought I was the only one facing this issue. Glad to know it might not be a hw issue but prolly hps end. I have hp pavillion with rtx 3050, r5 ryzen. Since last few months I het frequent bsod and also did clean windows reinstall and it still persists. 

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‎10-18-2022 01:55 AM

HP Recommended

Hello @Rohith1510 and @antagnzt 

Please report your results

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‎10-22-2022 10:43 PM

HP Recommended

Hello ub6424 glad you responded. But i have performed those tests already before posting the issue in community.The results were positive. No issues.Any other test to find it? I have memory dmp file and in which it told dpc watchdog violation prolonged time in that area. idk what to do.Not only that many bsod codes like system service exception, irql less than equal , paged error in non paged error

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‎10-23-2022 04:17 AM

HP Recommended

Hello @Rohith1510 and @antagnzt 

 

(1) Start Windows

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3) Please report your results ( of each command )

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