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‎08-07-2022 05:05 AM

HP Recommended

I used HP PC Hardware Diagnostics & found no error.

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‎08-07-2022 10:41 AM - edited ‎08-12-2022 06:35 AM

HP Recommended

Hello @yash_7200 

 

(1) Open cmd.exe as (right click as) administrator and execute:

sfc  /scannow

 

(2) Reboot 

 

(3) Open cmd.exe as (right click as) administrator and execute:

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(4) Reboot and install HP Support Assistant 

(5) Please report your results

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‎08-10-2022 10:51 PM

HP Recommended

It failed again

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‎08-11-2022 04:18 AM - edited ‎08-12-2022 06:33 AM

HP Recommended
@yash_7200 wrote:

It failed again

Please explain what failed

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‎08-12-2022 12:26 AM - last edited on ‎08-12-2022 06:24 AM by

HP Recommended

I am sharing the video link:

 

[Content Removed]

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‎08-12-2022 06:37 AM

HP Recommended

Hello @yash_7200 

 

Please explain again in words what is not working. Please provide more details, thank you.

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‎08-12-2022 06:46 AM

HP Recommended

Yes, I tried to install it but it failed to install. The setup shows that the installation is completed successfully & when I try to open it I am unable to open the HP Support Assistant.

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‎08-12-2022 07:15 AM

HP Recommended

Hello @yash_7200 

 

- Go to installation directory of HP Support Assistant, look for (error) log files

- Is there an error message when opening the HP Support Assistant?

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‎08-12-2022 07:22 AM

HP Recommended

there is not any log files

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‎08-12-2022 07:26 AM - edited ‎08-12-2022 07:26 AM

HP Recommended

(1) Remember HP Support Assitant <directory>

(2) Uninstall HP Support Assistant

(3) Reboot

(4) Is HP support Assistant <directory> still present ?

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