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‎01-04-2024 02:31 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11

After some recent updates, my Laptop started to change refresh rate to 60 to 40 Hz each time it's unplugged, resulting in a flickering black screen at each unplug. When plugged again, it goes back to 60 Hz. If i try to change the refresh rate to 60 Hz when on battery, then the problem persists the next time.

I managed to temporarly solve the problem by disabling HP System Info HSA Service, but this causes Omen gaming hub to not work, so i cannot set up my fan speed.
How can i fix the problem without having to ditch the Omen hub interface?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2024 08:43 PM

HP Recommended

Please try to unclick this option (Auto-switch to ECO Mode) under Performance Control page and try again.

SYLee1071_0-1704426164553.png

 

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1 REPLY 1

‎01-04-2024 08:43 PM

HP Recommended

Please try to unclick this option (Auto-switch to ECO Mode) under Performance Control page and try again.

SYLee1071_0-1704426164553.png

 

1 person found this reply helpful
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