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Victus by HP Gaming Laptop 15-fa0000 (680A2AV)

Bluetooth devices no longer connect to the laptop. When attempting to connect a Bluetooth device in Windows settings, it immediately says "That didn't work. Make sure your Bluetooth device is still discoverable, then try again" without attempting to connect. When attempting to remove a Bluetooth device, it says "Remove failed." When using the Windows Bluetooth troubleshooter, the following is the result, despite Bluetooth working on the laptop previously:

 

calqium_0-1677259026727.png

 

The UEFI Diagnostics Tool from https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics did not detect any hardware issues. Both the HP Support Assistant app and Windows Device Manager say that drivers are up to date. Here are the Bluetooth drivers listed in the Windows Device Manager:

 

calqium_1-1677259414620.png

 

I have exhausted all I know to do, so any help would be greatly appreciated.

1 REPLY 1
HP Recommended

Hi @calqium,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing Bluetooth connectivity issues with your Victus By HP Gaming Laptop 15-Fa0000 (680A2AV).

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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