HP Victus 15-fb2082wm Randomly restarting when opening games

[EthanTheMan]

Hi, I've had this HP Victus since Christmas of 2024 I've had issues before but now sometimes when i open games it just restarts itself. When i got the Victus I replaced the ram with 2x 16 gb TEAMGROUP Elite SODIMM DDR5 because I didn't want just 8gb of ram but besides that that's the only thing I've added to the laptop when it restarts it gives me this log in event viewer "event log 6008 The previous system shutdown at 1:24:33 PM on ‎8/‎18/‎2025 was unexpected." its random when it happens but usually when its been on for a day or two. Temps usually never go above 80c for CPU and GPU. Would be really nice to have this fixed because it can become quite annoying, I've also reset windows and the issue still occurs. 

[zoey7886]

@EthanTheMan, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Random Restarts! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check RAM Compatibility

• Ensure that the RAM modules you installed (TEAMGROUP Elite SODIMM DDR5) are compatible with your HP Victus laptop. Sometimes, mismatched or incompatible RAM can cause instability.
• Confirm that the RAM modules are properly seated in their slots.

2. Power Settings

• Verify power settings, ensuring that the system is not set to automatically go to sleep or power down.
• Check if your laptop's battery or power adapter is functioning correctly. Faulty power supplies can cause restarts.

3. Update Drivers and BIOS

• Ensure all drivers, particularly graphics and chipset drivers, are updated to the latest versions.
• Update your laptop's BIOS to the latest version available. HP Support Assistant can simplify this process.

4. Thermal Management

• Monitor the laptop’s temperature using software tools. High temperatures can lead to thermal shutdowns.
• If overheating is detected, clean the fans and vents from any dust or obstructions.

5. Check Event Viewer for Errors

• The Event Viewer log you mentioned, "event log 6008," indicates an unexpected shutdown. Look for additional error entries that might provide more clues.

6. Run System Diagnostics

• Use HP's built-in diagnostics or boot into HP Support Assistant to run a full system check, including memory tests.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[EthanTheMan]

Hi, Thank you for responding with your suggestions. I know the ram is good but i think the laptop is not turning the fans on when it gets hot. I've monitored the temps and it went to mid 90c and the fans weren't that loud so it might not be able to sufficiently cool its self if you have more suggestions please let me know

[EthanTheMan]

Im also ordering thermal paste to replace the one that the laptop came with ill tell you if it helps when i get it

[Max3Aj]

@EthanTheMan, Thanks for the update and for sharing your observations, you're doing a great job narrowing things down! 😊

@zoey7886 is away at the moment, I will do my best to help you out! 
 

If your HP Victus 15-fb2082wm is hitting the mid-90s °C and the fans aren't ramping up as expected, it's very possible that thermal management is contributing to the random restarts. You're absolutely on the right track with replacing the thermal paste, please do let us know how that goes!

In the meantime, here are a few more steps you can try to help isolate and potentially resolve the issue:

Advanced Troubleshooting Suggestions

Fan Monitoring & Control

• Use tools like HWInfo64 (Sensors-only mode) to monitor fan RPMs and thermal throttling.
• If supported, try Notebook FanControl to manually adjust fan curves.

BIOS & Embedded Controller Update

• Make sure your BIOS is up to date from the HP Support site.
• After updating, reset BIOS settings to default to ensure proper fan behavior.

Stress Testing After Thermal Paste Replacement

• Once you've applied the new paste, run stress tests using OCCT or Prime95 + FurMark to monitor temps and stability.
• Watch for any signs of thermal throttling or shutdowns.

Power Delivery Check

• Try running the laptop on AC power only (without battery, if removable).
• If possible, test with a different HP-compatible charger to rule out power issues.

RAM Stability Test

• Even if the RAM is compatible, running MemTest86 or Windows Memory Diagnostic can help rule out memory-related instability.

Windows Reliability Monitor

• Check Control Panel > Security and Maintenance > Reliability Monitor for patterns or critical events around the time of restarts.

Disable Fast Startup

• Go to Control Panel > Power Options > Choose what the power buttons do > Change settings and uncheck Fast Startup, this can help with stability after long uptime.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support