HP Victus 16 stays at 99%, then automatically shuts down after 6-7 hours

[Lnquire21]

Hello guys,

I recently bought a HP Gaming Laptop yesterday (08-24-22) and used it for at least 4 hours until i recently notice that the battery indicator stuck at 99% percent. 

I tried troubleshooting it through Youtube which tells me to check for updates, ive also tried to check it through PC Hardware Diagnostics Windows - Components Test - Battery Test and shows this (Passed), but still the battery percentage is not draining. After at least 7 hours, the laptop automatically locks and shutdown and cant be turned on again without charging it.

Could this be hardware or software issue?

Please  help me with this problem.

Thank you.

[ub6424]

Hello @Lnquire21 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Lnquire21]

Hello @Ub6424 ,

OS Name: Microsoft Windows 11 Home Single Language

Version: 10.0.22000 Build 22000

System Model: Victus by HP Laptop 16-e0xxx

System SKU: 65M48PA#UUF

Bios Version/Date: AMI F.12, 12/8/2021

And also please see attachment for the device manager.

[ub6424 · Accepted solution]

Hello @Lnquire21 

Please follow instructions ...

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.14 Rev.A

12.1 MB

Apr 10, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

Battery <calibration>

(4) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(5) Shutdown notebook

(6) Disconnect charger

(7) Press and hold <power> button for 30 seconds

(8) Connect charger and wait until battery is fully charged ( check LED indicator )

(9) Power on notebook and log in to windows

You have made it

(10) Please report your results

[Lnquire21]

Hello.

Apparently after updating the bios and all that stuff, this one solves my problem on battery indicator freezing at 99 percent.

I still encounter some problems like the battery usage and levels is not updating anymore (please see the attached pic). But still thank you @Ub6424 for helping me. 

Will still update for any concerns i would encounter along the way. 

Thank you.

[ub6424]

---

@Lnquire21 wrote:

... But still thank you @Ub6424 for helping me. 

Will still update for any concerns i would encounter along the way. 

Thank you.

---

You're welcome !

Good luck