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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A0AV)
Microsoft Windows 11

Hello guys,

I recently bought a HP Gaming Laptop yesterday (08-24-22) and used it for at least 4 hours until i recently notice that the battery indicator stuck at 99% percent. 

 

I tried troubleshooting it through Youtube which tells me to check for updates, ive also tried to check it through PC Hardware Diagnostics Windows - Components Test - Battery Test and shows this (Passed), but still the battery percentage is not draining. After at least 7 hours, the laptop automatically locks and shutdown and cant be turned on again without charging it.

 

Could this be hardware or software issue?

Please  help me with this problem.

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Lnquire21 

 

Please follow instructions ...

 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.14 Rev.A12.1 MBApr 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

 

Battery <calibration>

(4) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1661451807259.png

 

(5Shutdown notebook

(6) Disconnect charger

(7) Press and hold <power> button for 30 seconds

(8) Connect charger and wait until battery is fully charged ( check LED indicator )

(9Power on notebook and log in to windows

 

You have made it

(10) Please report your results

View solution in original post

5 REPLIES 5
HP Recommended

Hello @Lnquire21 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hello @Ub6424 ,

 

OS Name: Microsoft Windows 11 Home Single Language

Version: 10.0.22000 Build 22000

System Model: Victus by HP Laptop 16-e0xxx

System SKU: 65M48PA#UUF

Bios Version/Date: AMI F.12, 12/8/2021

 

And also please see attachment for the device manager.image.png

HP Recommended

Hello @Lnquire21 

 

Please follow instructions ...

 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.14 Rev.A12.1 MBApr 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

 

Battery <calibration>

(4) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1661451807259.png

 

(5Shutdown notebook

(6) Disconnect charger

(7) Press and hold <power> button for 30 seconds

(8) Connect charger and wait until battery is fully charged ( check LED indicator )

(9Power on notebook and log in to windows

 

You have made it

(10) Please report your results

HP Recommended

Hello.

Apparently after updating the bios and all that stuff, this one solves my problem on battery indicator freezing at 99 percent.

I still encounter some problems like the battery usage and levels is not updating anymore (please see the attached pic). But still thank you @Ub6424 for helping me. 

Will still update for any concerns i would encounter along the way. 

 

Thank you.image.png

HP Recommended

@Lnquire21 wrote:

... But still thank you @Ub6424 for helping me. 

Will still update for any concerns i would encounter along the way. 

 

Thank you.


You're welcome !

Good luck

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