HP Victus Charging light

[Mare60]

My device is an HP Victus. It's charging orange light is always blinking and the battery percentage remains at 0% even while plugged. The device turns off automatically as well once unplugged. 

[zoey7886]

@Mare60, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding ! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Victus is exhibiting a blinking orange light while charging and the battery percentage remains at 0%, this indicates a potential issue with the battery or power supply. Here’s a step-by-step guide to troubleshoot this issue:

Check the Power Adapter and Connection

Inspect the Power Adapter:

• Ensure that the power adapter is securely connected to both the power outlet and your HP Victus.
• Try using a different power outlet to check if the issue persists.

Test the Adapter:

• Connect another compatible device to the adapter to verify it provides power.
• If available, try using another compatible power adapter to see if the issue is with the original one.

Inspect Power Connector:

• Ensure that there are no visible damages to the power connector or the connecting port on your HP Victus.

Inspect the Battery

Remove and Reinsert the Battery:

• If your HP Victus allows for battery removal, try removing and reinserting the battery to ensure it is seated properly.
• Some HP models have a fixed battery, in which case this step may not be applicable.

Check Battery Status:

• Navigate to the battery status indicators (often found in the device's settings menu) to check for any alerts or anomalies.  

Hope this helps! 

Take care, and have an amazing day!  

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