HP Victus - Find key of included Microsoft Office

[RoopanJK]

I did get a Microsoft office student 2021 with my HP Victus, but when I reinstalled windows I lost my microsoft key. I did not link it with any Microsoft account. My windows did get activated automatically upon install of the new windows OS. How do I recover the key. 

[Rachel571]

Hi @RoopanJK,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To recover your Microsoft Office key after reinstalling Windows on your HP Victus, especially since it was not linked to a Microsoft account, you might need to take a few specific steps. Since the Windows activation occurred automatically, it suggests that your HP Victus uses a digital license stored in the UEFI firmware for Windows activation. However, this automatic process doesn't apply to Microsoft Office.

Here are the steps you can take to attempt recovery of your Microsoft Office key:

Check Documents and Emails: If your Microsoft Office Student 2021 came with your HP Victus, there's a chance the key was provided in the documentation that came with your computer or via email if you registered your laptop with HP or Microsoft.

Microsoft Support: If you can provide proof of purchase for your HP Victus and that it came with Microsoft Office Student 2021, Microsoft support might assist you in recovering your product key or providing an alternative solution.

Check for Recovery Partitions: Some laptops come with a recovery partition that can restore the computer to its original factory settings, including pre-installed software. If your HP Victus has such a partition and you haven't removed it, restoring from this partition might reinstall Office 2021. However, this would also remove any data or applications you've added since the original purchase, so it's a last-resort option.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[RoopanJK]

Hi Rachel, Thanks for the reply. Can you please redirect me towards the microsoft support solution option. As this is the only thing I guess could apply to my issue. 

Much thanks,

RoopanJK

[Rachel571]

Hi @RoopanJK ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support