HP Victus Hinge Broken – Screen Coming Off

[SanjanaHegde]

I purchased my HP Victus gaming laptop in July 2023, and the screen has recently started coming apart due to what appears to be a broken or overly tight hinge. The hinge is placing pressure on the screen, causing it to lift and the plastic casing to separate. This issue developed gradually through normal usage - there has been no accidental damage or mishandling.

Although the laptop is now out of warranty, I’ve seen several similar complaints from other HP Victus users, which suggests this may be a design flaw or structural defect. I’m seeking guidance and kindly request HP to consider a goodwill repair or an appropriate solution.

[Kuroi_Kenshi]

Hi @SanjanaHegde,

Welcome to HP Support Community!  

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,