HP Victus laptop freezes and crashes.

[Cevdet55]

Hello,

the laptop seems to be freezing and crashing due to overheating. i have followed several steps mentioned by the support on live chat (which was very very slow to respond and tooks 2 weeks to complete 2 steps) which involved updating all drivers as well as resetting my computer for no reason twice! First I was receiving blue screen (watchdog clock timeout), now it just freezes until i force shut the laptop.

specs are below. at this point i am sure many are having the issue, but could not find a decent solution. the temp reaches above 90-95 celcius which after that i cannot read any data because the laptop crashes.

11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz

NVIDIA GeForce RTX 3050 Laptop GPU

Memory 16gb

[ub6424]

Hello @Cevdet55 

Sorry to hear that you are having problems ... I would like to help you.

We need the check CPU and GPU ...

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

(2) GPU

Download, install and start GPU-Z

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

(3) Please report your results

[Cevdet55]

Hello, 

thank you for the guidance. sharing the screenshots below:

[Cevdet55]

adding one more here after not even gaming, you can see the max temperatures. Only Google Chrome was on.

[ub6424]

Hello @Cevdet55 

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[Cevdet55]

hello, sharing the information below;

OS Name: Microsoft Windows 11 Home

Version:10.0.22000 Build 22000

System Model: Victus by HP Laptop 16-d0xxx

System SKU: 529Z2EA#ABE

BIOS Version/Date: AMI F.14, 03/03/2022

[ub6424]

Hello @Cevdet55 

Please follow instructions ...

(1) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.D

0.6 MB

Mar 15, 2022

Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A

17.3 MB

Jun 4, 2021

Download

Intel Serial IO Driver

30.100.2129.8 Rev.D

0.8 MB

Mar 15, 2022

Download

(2) Reboot

(3) Install/Update

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D

1019.3 MB

Mar 15, 2022

Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A

48.3 MB

May 4, 2022

Download

(4) --->>> Enable Ultimate Performance Plan in Windows 11

(5) Reboot

(6) Test performance and stability

(7) Please report your results

[Cevdet55]

all steps done, hope by testing you meant the below screnshots;

[ub6424 · Accepted solution]

Hello @Cevdet55 

---

@Cevdet55 wrote:

all steps done, hope by testing you meant the below screnshots;

---

Taking screenshots when notebook is <idle> is not testing performance and stability.

(1) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

or <start gaming>

(2) Does your notebook freezes and crashes ?

Please report your results...

[Cevdet55]

thank you, will get back to this topic after testing.