• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 15-ce002nt

I have a Omen gaming laptop and i want to check my drivers if they are up to date but Hp web product detection not working. The pop-up opens and i click it but nothing happens after that.

(I have HP Support Assistant and HP Support Solutions Framework.)

5 REPLIES 5
HP Recommended

@Hovex 

 

Please use the series, not each machine. In your case, the series is OMEN by HP - 15-ce000

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I don't understand the revelance of your answer to my problem. First I click on "Let us detect the drivers you need for this HP PC" then I click on "Open HP Web Products Detection" on the pop-up but nothing happens after that.

HP Recommended

@Hovex 

 

Well, that option is not always work. As mentioned above, to get things going (if you wish), you have to use the above link

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I used the serie as you mentioned but nothing changed. It still can't detect my device and I don't want to install a wrong driver or software so I dont want to do the updates manually.

HP Recommended

@Hovex wrote:

I used the serie as you mentioned but nothing changed. It still can't detect my device and I don't want to install a wrong driver or software so I dont want to do the updates manually.


@Hovex 

 

No, forget detection, just select from the list and do manually. Or wait for more time.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.