• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-22-2023 04:07 PM

HP Recommended
Product: OMEN by HP - 15-ce002nt

I have a Omen gaming laptop and i want to check my drivers if they are up to date but Hp web product detection not working. The pop-up opens and i click it but nothing happens after that.

(I have HP Support Assistant and HP Support Solutions Framework.)

Category:
3 people had the same question
5 REPLIES 5

‎08-22-2023 09:00 PM

HP Recommended

@Hovex 

 

Please use the series, not each machine. In your case, the series is OMEN by HP - 15-ce000

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-24-2023 07:29 AM

HP Recommended

I don't understand the revelance of your answer to my problem. First I click on "Let us detect the drivers you need for this HP PC" then I click on "Open HP Web Products Detection" on the pop-up but nothing happens after that.

Was this reply helpful? Yes No

‎08-24-2023 03:26 PM

HP Recommended

@Hovex 

 

Well, that option is not always work. As mentioned above, to get things going (if you wish), you have to use the above link

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-27-2023 11:24 AM

HP Recommended

I used the serie as you mentioned but nothing changed. It still can't detect my device and I don't want to install a wrong driver or software so I dont want to do the updates manually.

Was this reply helpful? Yes No

‎08-27-2023 04:18 PM

HP Recommended
@Hovex wrote:

I used the serie as you mentioned but nothing changed. It still can't detect my device and I don't want to install a wrong driver or software so I dont want to do the updates manually.

@Hovex 

 

No, forget detection, just select from the list and do manually. Or wait for more time.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.