HP can't recognize my device, even after providing S/N and Product ID

[Zhafir]

P/N 2V8U3AV

DEVICE - VICTUS BY HP LAPTOP 16t-d000

[ub6424]

Hello @Zhafir 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Zhafir]

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
System Manufacturer HP
System Model Victus by HP Laptop 16t-d000
System Type x64-based PC
System SKU 2V8U3AV
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.14, 3/3/2022
SMBIOS Version 3.3
Embedded Controller Version 88.54
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 88F9
BaseBoard Version 88.54
Platform Role Mobile
Secure Boot State On

[Zhafir]

hello @Ub6424 

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP
System Model Victus by HP Laptop 16t-d000
System Type x64-based PC
System SKU 2V8U3AV
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.14, 3/3/2022
SMBIOS Version 3.3
Embedded Controller Version 88.54
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 88F9
BaseBoard Version 88.54
Platform Role Mobile
Secure Boot State On

[ub6424]

Hello @Zhafir 

Your correct product number (p/n) could be ?

2V8V3AV

Product Page:

Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8V3AV)

Kind regards

[Zhafir]

Product #Multiple entry with my serialCan't ID my serial after entering product ID@ub6424

still my serial can't be identified, it mentions multiple products are present with the serial so i should enter the product ID.
my device can't be identified even though I entered the product ID you gave me. The product ID alone can be Identified but it shows drivers for "Victus 16-D000" instead of "16T-D000".
HP engraved "U" instead of "V" in the product ID. I can send you my serial # if you need it.
I've attached images of the error please take a look 🙂

Thanks,

[ub6424 · Accepted solution]

Hello @Zhafir 

Our options are exhausted. In your case, the problem can only be solved by HP Support.

Kind regards