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‎05-23-2021 06:13 AM

HP Recommended
Product: HP OMEN 15 2020
Operating System: Microsoft Windows 10 (64-bit)

Hi, 3 months ago I was in Berlin, Germany and I bought myself a very good powerful laptop, costed me a fortune but was deserve it since I can use it for both gaming and working. and everything was more than fine, 2 weeks ago I went back to Sudan (My home country) and suddenly my gaming laptop become a normal device and I can't use any of HP programmes or even website, Either I got "Access denied" or ("OMEN Gaming Hub is not supported in this region."), and since I can't open the HUB I can't put my device into performance mode to run the demanding programs and games. I know Sudan has previous problems with America but two years ago everything solved already between the two countries and now I can use Apple, Google and even Visa with all the American products but not my 2000 Euro laptop !!! Why OMEN ?

2 REPLIES 2

‎05-26-2021 07:58 AM

HP Recommended

Hi @Waleedbakhit,

 

I'd like to help!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Was this reply helpful? Yes No

‎05-31-2021 05:57 PM

HP Recommended

Nothing till now

Just received an email the same day to write my full name and my device's specs, but nothing else
Was this reply helpful? Yes No
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