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Aleksandar9898
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Message 1 of 2
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HP laptop, WASD on keyboard not working properly when gaming

HP Recommended
HP Pavilion Gaming 15-ec0007nu
Microsoft Windows 10 (64-bit)

Hello all. So my problem is with WASD on the keyboard. They seem to stop working from time to time when I play a game (Fortnite). I press for expample "W" and my character doesn't move forward. And in order to register I need to let it go and then press it again. This also happens with "A" and D", not sure for "S". Its seems like it only happens with these buttons. This problem happens every 2-3 minutes and in my observations it hapens when I press a certain combination of keys. Mainly a combination with "C" and "V". Although i'm not absolutly sure. Any ideas?

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Aleksandar9898

 

Welcome to the HP Support Community. I'd be happy to assist you with the keyboard issue. 

 

Please try updating your computer using these steps - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS, Chipset drivers from this link.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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