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Microsoft Windows 11

I have an HP Victus 16. Its charger stopped working, so I searched for a new one. Unfortunately, it was not available anywhere in the official or online stores. Therefore, I bought a random charger with similar specifications. Now, every time I plug it in, I receive a notification stating "HP low power source detected." Is there any solution?

Pov:  Their customer service is not satisfactory, and they don't have the charger I need.

1 REPLY 1
HP Recommended

Hi @rohitt0,

 

We apologize for the inconvenience, but it seems that the issue needs a charger replacement.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

I have sent a private message to you with the phone number. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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