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‎08-20-2019 07:23 AM

HP Recommended
Product: hp omen 15
Operating System: Microsoft Windows 10 (64-bit)

HP official service did not solve the problem during warranty and now it is expired. 1st they changed bio version. Then they played with battery and other things.

I bought one and have battery dropping down extremely while laptop is shut down. In official Hp service they could not solve the problem after several times and then they said as a excuse, it is normal for lap top to drop 20% in one day when I shut it down. Such a **bleep** if u ask me 

2 REPLIES 2

‎08-20-2019 08:43 AM

HP Recommended

Hello @Vlax 

 

Not sure I can help much from a forum standpoint, but I can offer a couple of suggestions if you haven't tried them yet.

20% is a lot in a 24hr period. Either the system is not fully shutting down in some way or the battery is faulty. I can only generalize.

Have you turned of Hibernate in Windows and also Fast Boot?

Go to the Search bar and type CMD and choose to run it as Administrator.

When the command prompt opens, type powercfg /h off and hit the Enter key. This disables Hibernate mode.

powercfg /h on re-enables it.

 

Then go to the Search bar and type powercfg.cpl  and hit the Enter key.

When the power options window opens, click "Choose what the power buttons do" from the column on the left. 

poweroptions.png

 

Go to Shutdown settings and uncheck the box for "Turn on fast startup".

Tip: If these options are greyed out then you may need to click "Change settings that are currently unavailable".

powerbuttons.png

 

Save changes and exit.

 

Try it out. Hopefully it will not drain as much as it currently is.

If you are still losing 20% per day, I would remove the battery and use the system with the power cord only.

After a full day or two, replace the battery and see if the charge remained or if it still discharged 20% or more.

If it still discharged like previously, the battery is bad.

 

That's about all I can offer, hope it helped.

I am not an HP employee.

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‎08-20-2019 08:45 AM

HP Recommended

I believe you mentioned somewhere you have a Omen 15-dc0000 series.

This is the manual... http://h10032.www1.hp.com/ctg/Manual/c06219881

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