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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended

@Wingieeand @HAZY91 

 

Please read

 

     https://support.hp.com/au-en/document/c05387497

Regards.

 

BH
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@Wingee 

 

Hello, 

 

Please advise that HP Support does not provide phone numbers nor contacts customers by phone numbers. 

 

If you need additional assistance, click on HP Support in your region.

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I think it is not a hardware problem. If so much people is more probable to be a software issue. I also have this problem by the way.

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