• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!
Locked

‎05-13-2019 05:24 PM

HP Recommended
Product: Hp omen 15-ce198wm
Operating System: Microsoft Windows 10 (64-bit)

Best regards, I have a problem with an HP laptop, does anyone know a possible solution? The laptop does not turn on only the Led turned on for 5 seconds.

1 REPLY 1

‎05-13-2019 06:06 PM

HP Recommended

Hello @Cjcm 

 

I assume you have it plugged into the AC power, not just using it on battery only, correct?

IF so, unplug the power cord and hold down the power button for 20 seconds. Then plug the power cord back in and try it again.

 

If it still wont work, contact HP Support directly and create a warranty claim...

Contact HP Worldwide | HP® Official Site

Follow the prompts and sign in or create a sign in. It will eventually navigate to contacting an agent for help. They will most likely have you send the laptop to them for repairs.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.