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- HP omen underperforming since 2-3 weeks

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07-12-2019 03:22 AM - edited 07-12-2019 03:50 AM
HP Omen laptop 15', i7700HQ, 1050TI 4gb, 256GB SSD, 1TB HDD.
Age: nearing 2nd lifeyear.
Since a few weeks my gaming notebook started to underperform on games that I used to play for a long time (CSGO, Forza Horizon 4, Apex Legends, ... you name it).
It struggles to keep the 60 fps since a few weeks, it hitches in fps and sometimes even freezes for half a sec. I haven't changed any settings and from the beginning till then, this pc did a really good job at running games. The settings on all games were all set to get an easy 60 fps without stressing the pc too much. I have updated my drivers and my system as well. Storage on both disks are not full (50gb SSD left, this is use for my University studies (so .docx, .ppt, anything besides games) and my HDD still has 367GB open as well(this I do use for games, music storagen, ...).
The laptop is always plugged in when gaming and is set to the highest performance. Power plans haven't changed.
While gaming I only run vital apps, so I don't have other (useless) (big) consuming apps running in the background.
Overall the pc is underperforming. I tried to use Razer Cortex but this doesn't help either.
Any suggestions ? If further information is needed please do ask! I'll provide them ASAP.
Thanks in advance,
Pharantax
07-15-2019 11:35 AM
Hey there! @Pharantax,
Is the laptop getting overheated?
Please share the product number of the PC to assist you better.
Try updating the BIOS on the PC to the latest version and check if it helps.
Update the BIOS using this link. Click Here
You can also update the latest version of graphics drivers directly from the NVIDIA website using the auto detect utility and check if it helps.
Download the NVIDIA auto detect utility using this link. Click Here
Also, Try the steps recommended below.
- Go to Start Menu > click on Settings.
- Type performance > choose to Adjust the appearance and performance of Windows.
- In the new window, go to the Visual Effects and select Adjust for best performance.
- click Apply and Ok...this should do the trick.
Also, Hit Win Key + R
Type in “Regedit” and then hit Enter.
Go to ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management’
Find ‘ClearPageFileAtShutDown’ and change its value to 1
Restart the computer
Also, try the steps recommended below.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.
If the issue still persists after trying out the steps. Please try the steps recommended below.
Go to control panel > power safe options > customize any combination you currently have > advanced options > processor power safe > minimum level. Change it to 40% and click apply.
Also go to Control Panel > Power Options > Change Plan Settings > Change Advanced Power settings
Select everything in the list to high-performance mode.
Lastly, try running a system diagnostics test on the PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
Let me know how it goes!
Have a great day! 🙂
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A4Apollo
I am an HP Employee