HP pavillon dv6 Notebook => hard disk not exit

[daiandry]

Hi, I have "Disk hard not exit" in m'y laptop HP dv6 pavillon notebook with Windows 7 64bit , in boot options i'm not see legacy support , only "post hotkey delay", "cd-rom boot", "floopy boot" and "internal network adapter boot" ! How résolve this in there options or how to fix this? Thanks

[Sneha_01]

Hi @daiandry,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "Disk hard not exist" indicates that your HP Pavilion dv6 laptop is unable to detect the hard drive during the boot process. This can be due to various reasons such as a loose connection, a failed hard drive, or BIOS settings not correctly recognizing the drive. Since you mentioned that you do not see an option for "legacy support" in your BIOS and only see options for "post hotkey delay," "CD-ROM boot," "floppy boot," and "internal network adapter boot," here are some steps you can try to resolve the issue:

Check Hard Drive Connection: The first step should be to check the physical connection of the hard drive. This involves opening the back panel of your laptop (ensure the laptop is powered off and disconnected from any power source) and checking if the hard drive is properly connected. Sometimes, simply reseating (removing and then re-inserting) the hard drive can fix the issue.

Inspect the Hard Drive for Damage: While you have the hard drive out, inspect it for any signs of damage or wear. If the drive is damaged, it will likely need to be replaced.

Try Resetting BIOS to Default: Sometimes, BIOS settings can get changed accidentally, causing issues with hardware detection. To reset your BIOS to default settings, restart your laptop and press the key to enter BIOS setup (usually F10, F2, ESC, or DEL). Look for an option that says "Reset to Default," "Load Setup Defaults," or something similar. This action can help if a setting change has caused the laptop to stop recognizing the hard drive.

Update BIOS: If the BIOS is outdated, it might not support your hard drive correctly. Check the HP website for your laptop model to find any available BIOS updates. However, proceed with caution as updating BIOS can be risky if not done correctly.

Hard Drive Diagnostic Test: HP laptops typically come with built-in diagnostics. You can use this feature to check if there are any issues with your hard drive. Turn on the laptop and immediately press the ESC key repeatedly, about once every second. Then press F2 to select System Diagnostics. You can run a hard drive test from here.

Boot from an External Device: If you have a bootable CD/DVD or USB drive, you can try booting from it to see if the problem is with your hard drive or the laptop itself. Change the boot order in BIOS to prioritize the external device.

Check for Loose or Damaged Cables: If the laptop has been dropped or handled roughly, cables connecting the hard drive to the motherboard might have become loose or damaged.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support