Hard disk problem

[Ant-Kyushu]

Hi everybody,

After 5 months of use, my Omen 17 laptop displays the following message when i start it and I can't use it at all :

"Hard disk Error (3F2)" The answer of the diagnostic is : "hard disk not available"

According to you, what is the best thing to do ? (I already put the battery and the hard disk out but it didn't change anything.)

Lylia (from Paris)

PS: By the way, is there a way to contact HP by mail or by phone ?

[Mans]

@Ant-Kyushu 

Bonjour,

Je comprends que vous rencontrez un problème matériel au niveau du disque dur. La solution consisterait à remplacer le disque dur pour résoudre ce problème.

Dans un premier temps, veuillez suivre les instruction du lien HP Résolution du message d'erreur Périphérique d'amorçage introuvable.

Si le problème persiste, je vous recommande de Contacter le support technique HP France.

En cas de besoin, n'hésitez pas à nous solliciter.

Cordialement,

________________________________________________

Hello,

I understand that you are experiencing a hardware problem with the hard drive. The solution would be to replace the hard drive to solve this problem.

As a first step, please follow the instructions in the HP link Boot Device Not Found Error or Hard Drive Not Detected.

If the problem persists, I recommend that you to Contact HP France technical support.

In case of need, please do not hesitate to sollicit us.

Best regards,