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‎08-07-2023 02:21 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk100 CTO
Operating System: Microsoft Windows 10 (64-bit)

I recently updated my laptop and now my display is black and I did an extensive test and I got the failure code shown below. Does anyone know what this failure ID is and how to properly troubleshoot it?

 

Failure ID: 636KN2-A89BNT-XD7U3F-61BJ03

Category:
1 REPLY 1

‎08-07-2023 02:48 PM

HP Recommended

Hi:

 

Enter the required information at the link below, and you will be provided with a general summary report describing the problem and the most likely way to resolve it.

 

HP Customer Support - Service Center

 

You will probably need to replace the drive.

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