Having issue with my camera

[skyraj]

Hello Hp,
I found a problem on my  Hp hp pavilion gaming laptop 15 ec2xxx laptop, pls solve my problem as soon as possible 

[Garp_senchau]

@skyraj, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Device Manager

• Press Windows + X and select Device Manager.
• Scroll down and find Imaging Devices. Expand it and check if your camera is listed.
• If you see a yellow triangle or a question mark, right-click on the camera device and select Update Driver.
• If no camera is listed, try the next steps.

Enable the Camera

• Press Windows + I to open Settings.
• Go to Privacy > Camera.
• Ensure the option Allow apps to access your camera is turned on.
• Scroll down and make sure that apps you want to use with the camera (like Zoom, Teams, etc.) have access to it.

Check for Driver Updates

• Open Device Manager again.
• Right-click your camera under Imaging Devices, then select Update Driver.
• Choose Search automatically for updated driver software and follow the on-screen instructions.

Check for Windows Updates

• Sometimes, a Windows update can fix the issue.
• Go to Settings > Update & Security > Windows Update and click Check for updates.

[Garp_senchau]

Restart Your Laptop

• After doing the above steps, restart your laptop and check if the camera works.

Reinstall Camera Driver

• In Device Manager, right-click the camera under Imaging Devices and select Uninstall Device.
• Restart your computer, and Windows will automatically reinstall the drivers.

Check Your Camera App Settings

• If you’re using a specific app (e.g., Zoom, Skype), go to the settings in the app and make sure the correct camera is selected.
• Sometimes, these apps might default to a different camera or have specific settings that need adjusting.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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