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HP Recommended
HP OMEN 16-b0009na Gaming Laptop
Microsoft Windows 11
Sorry for posting this here, I don't know where else to put it.
 
I received an order confirmation even though I never bought anything. I was browsing for a laptop and I found this laptop that I wanted to buy and added it to my basket. I was about to buy it but I decided against it at the last moment, However, I had received an email about an order confirmation a few minutes ago for the laptop I almost bought earlier, and I confirmed that there was money taken out of my bank account.
 
 When I went to track the order I kept receiving this error: "Sorry, we were unable to locate your order based on the order number, email address and shipping address postcode you entered. Please check and try again. Please refer to the confirmation email you received after your product purchase."
 
I don't know what to do because the order number, email and address postcode are exactly what was in the confirmation email. 
 
I also have another problem regarding my order. I got another order confirmation for the same laptop I had ordered before, and I seemed to have more money taken out of my account even though I didn't order again. I tried again to track the order but I had the same issue with the first order confirmation.
4 REPLIES 4
HP Recommended

@Kermekan27 

 

Welcome to the HP User Community.

 

If you have not done so,

Contact the HP Store - Customer Service department in your region.

That is certainly the faster option - our Community resources are not associated with the HP Store.

 

HP Store – USA

 

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

 

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

I've contacted HP via email twice and I've also called them but I haven't gotten any reply so I thought to ask here. I'll see if I can contact them this time though.

HP Recommended

@Kermekan27 

 

You are welcome.

 

I've bumped an internal request that our moderator team take a look at your concern.

"We" are not the Store - maybe we can get some help pointed in the right direction.

Worth a try.

Should there be a response to my request, the agent will post a message here before using other methods to contact you.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hi @Kermekan27 

 

Welcome to the HP Support Community. I'd like to help!  

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here

 

Thank you for visiting the HP Support Community. 

 

NIRVANA_95
I am an HP Employee
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