cancel
Showing results for 
Search instead for 
Did you mean: 
AdChaca
New member
4 2 0 0
Message 1 of 4
331
Flag Post

Solved!

Headset microphone picking up audio from computer

HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Salutations, I've been having an issue where the audio from the computer like music, games, videos, and voice chats is being picked up by my headset's microphone which is causing people I'm chatting with to hear themselves or what I'm doing

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,739
Message 2 of 4
Flag Post
HP Recommended

Hi @AdChaca

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Have you tried using a different headset with microphones and check if the issue persists?

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Run the audio recording troubleshooter

  1. In Windows, search for and open Troubleshooting.

  2. Under Hardware and Sound, click Troubleshoot audio recording.

    Hardware and sound selections

  3. Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

  4. If a recommended action displays, select Apply this fix and then test the device.

Check for an updated audio driver

  1. In Windows, search for and open Device Manager.

  2. Double-click Sound, video and game controllers.

  3. Right-click the audio device, and then select Update Driver Software.

    Update Driver Software

  4. Click Search automatically for updated driver software.

    • If an update is available, install it, and then test the device.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

0 Kudos
3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,739
Message 2 of 4
Flag Post
HP Recommended

Hi @AdChaca

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Have you tried using a different headset with microphones and check if the issue persists?

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Run the audio recording troubleshooter

  1. In Windows, search for and open Troubleshooting.

  2. Under Hardware and Sound, click Troubleshoot audio recording.

    Hardware and sound selections

  3. Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

  4. If a recommended action displays, select Apply this fix and then test the device.

Check for an updated audio driver

  1. In Windows, search for and open Device Manager.

  2. Double-click Sound, video and game controllers.

  3. Right-click the audio device, and then select Update Driver Software.

    Update Driver Software

  4. Click Search automatically for updated driver software.

    • If an update is available, install it, and then test the device.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

0 Kudos
AdChaca
Author
New member
4 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello @Kumar0307

 

Thanks for answering, unfortunately none of the solutions you mentioned worked, the hp support assistant and the driver update couldn't find any updates, the Troubleshoot audio recording couldn't find any problems either.

 

As I have no other headset to try with, I'll assume the problem is my current headset and mark the issue as solved.

 

Thank you!

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,739
Message 4 of 4
Flag Post
HP Recommended

@AdChaca

 

The issue could be with the headset. Kindly try using a different headset and check once you get a chance. If the issue persists, please feel free to contact us for further assistance.

 

Keep us posted.

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation