Heat up issue in Victus by HP Laptop 16-d1213TX

[engrs]

I bought Victus by HP Laptop 16-d1213TX (7Z9S6PA) 3 months ago from Thailand and now I am facing over heating issues and battery is draining out quickly. 
Kindly help with the query 

[Nal_NR]

Hi @engrs,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Let's try these steps. 

Clean the vents and inspect the fans

• Dust and debris can accumulate in and around the air vents over time, obstructing the airflow and causing the fans to work harder than normal to remove the heat.
• Note: It is not necessary to open the computer to clean the vents.
• Turn off the computer, and then disconnect the power cord.
• Move any objects away from the computer.
• Find the vents on your laptop. They are usually underneath and on the sides of the computer.
• Note: Some HP laptops do not have vents. If you cannot find any vents, see Increase efficiency to reduce heat.

• Use canned air to remove the dust from the vents to improve airflow.

• Wait five to ten minutes to allow the computer to cool down.
• Reconnect the power cord, and then turn on the computer.
• Listen to the fans.
• If the fans seem to be working correctly, place the laptop on a hard, level surface, such as a desk or table, and then try to increase the efficiency of your computer to reduce heat.
• CAUTION:
• Placing the computer on a cloth surface, such as your lap, a bed, or a couch cushion, can restrict or completely block the airflow. Prolonged air restriction causes overheating and potential damage.
• If a fan is making a loud growling noise or not moving, there is an issue with the fan. Go to HP Notebook PCs - Fan is noisy and spins constantly (Windows) for more information.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[engrs]

Thank you for your response Elohi,

My laptop is new and I did not used that much, I checked the air vents and everything it is already clean. I always use computer table to use the laptop. Also the battery is draining out quickly in an hour or so after 100% charge. Its just three months I purchased this laptop from Thailand and it has warranty also, is it possible to check with HP service center and claim the warranty in an other country because I am not in Thailand now. 

[Nal_NR]

Hi @engrs ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!