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‎01-14-2021 08:50 AM

HP Recommended
Product: LAPTOP-Q42IFDKQ
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with my laptop ( omen by hp laptop 15-dh0xxx ) overheating problem and even i put it on a hard wooden desk and turn on the fan speed to max while play games it still goes up to 95°C  with in 10-15 mins.

I have tried so many ways by cleaning the whole laptop and by using an extra cooling fan but the problem does not fix. 

I have to switch the AC to minimum temperature so i can play games for a while.

I have tried some HP provided steps to improve the performance but nothing works.

Before i was using PC and this is the first time i bought expensive Gaming laptop which was very disappointing.

 

   

1 REPLY 1

‎01-17-2021 08:24 PM

HP Recommended

Hi@BOB-LIN, Welcome to the HP Support Community!

 

Request you the following list describes some causes of excessive heat & Blue Screen issue 

  • Dust inside the laptop.  
  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook )

Step 4: Using HP CoolSense technology  

Step  5: Update the Windows 

Step  6:Update Drivers from HP Support Assistance 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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