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04-21-2022 10:39 AM
I bought the HP PC Victus by HP 16.1 Gaming Laptop HP 16-e0047NL which the system identifies as 16-e0000 (2V8Z7AV).
When I try to use the "HP Cloud Recovery Tool" and indicate the product number it does not find any match.
I wanted to create a backup USB stick but it doesn't work. Do you have any advice? How can I solve?
04-21-2022 11:15 AM
You have to use the product number for your specific model notebook which you can find at the link below.
I entered what I think is the correct product number in the cloud recovery tool database and it indicates the tool is not available.
If the 3 characters to the right of the # sign are different than ABZ (which should be the code for Italy), then use what is on your notebook instead and see if that works.
If you still don't get a result, it may just be that HP has not uploaded the recovery image to the cloud recovery tool database yet.
I had to wait about 2 months before the image showed up for my notebook.
In the meantime, you can use a free utility such as Macrium Reflect to create a system image that you can store on a portable hard drive.
Then you make a bootable rescue DVD or USB flash drive you boot from to access the system image stored on your portable hard drive.
You want the software on the left side of the webpage under the Backup at Home section.
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