Help. My HP victus 15 won't charge even though the LED indicator is showing that it is charging

[Scottxwx]

• Hello I need help yesterday I was playing games on my victus 15 like usual and then suddenly my game lagged when I check the power and battery I noticed that my laptop isn't charging but the LED indicator is orange which is the sign that it's charging and when I look the battery information on windows it also showed It is charging but slowly the battery is decreasing power until it completely shutdown the LED lights were off I leave it for a couple of hours then I tried charging it back it's charging but when I turned on the laptop it stops charging again but the battery is 99% it keeps decreasing power like before

(Note: my laptop temperature when idle is 45c and 67-71c when gaming) 

Please I really need help on this.... 

🙏🙏🙏

[Irfan_06]

Hi @Scottxwx,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop battery that is not charging.

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test fail, there is an issue with the battery and needs to be replaced.

If the battery test pass, update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support