(Help) WASD zone colors stopped working .

[H0m3rS]

So when i bought my laptop all the colors of all  4 keyboard zones worked well, after some time when i tried to change the wasd zone colors on omen comand center even if choose the yellow color or another color only the red color worked after some more time the wasd colors stopped working till today. ( I have the latest bios version installed, i have all windows updates, i tried to reinstall omen command center and nothing work, the wasd keys work fine it is just the lighting that doesn t work). 

(Omen command center keyboard lights)

(keyboard lights)

Sorry for bad quality.

[EddyK]

Hello @H0m3rS,

Just wondering, what happens when you press the keyboard backlight button a few times? 

I believe it's the F4 key on your keyboard.

[H0m3rS]

Hi, thank you for the reply, yes it is f4 and i tried to do that and all the lights turn on and off except the wasd zone, im starting to think its a physical problem or something.

[Photoray002]

If the F4 button and the Omen Command Center settings are not making any difference, then its absolutely a keyboard fault.

We can ask the HP Moderators to step in and do what they do. Might take a day for a response, but they will get to you.

[kevin-t]

@H0m3rS

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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