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‎04-04-2021 03:48 PM

HP Recommended
Product: HP Omen 15 - en0013AX
Operating System: Microsoft Windows 10 (64-bit)

Hi, I can't seem to enable external usb devices to wake my laptop from sleep

Using the trackpad or device keyboard enables me to wake my laptop, can anyone help?

 

I've tried using cmd commands which gave me a response of I do not have permission, 

Aside from that, the checkbox in control panel device manager is grayed out.

 

Thanks

2 REPLIES 2

‎04-05-2021 12:29 AM

HP Recommended

@AldoKHO 

 

Please open Device Manager, USB devices and allow it to wake up machine

 

       usb on.png

 

Regards.

BH
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‎04-05-2021 01:31 AM - edited ‎04-05-2021 01:32 AM

HP Recommended

Hi Banhien,

Below i've attached a screenshot for my USB Device management

grayed out.png

The checkbox you are referring to cannot be clicked

 

Any solution to this? Thank you

 

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