• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎06-04-2019 11:59 AM

HP Recommended
Product: HP Pavilion 15-cx0000 (15-cx0122ur)
Operating System: Microsoft Windows 10 (64-bit)

Processor i5 8300H and  Videocard GTX1050 ti are good... but temperatures inside is so high in gaming! I bought laptop 1 month ago, it work great, but SO HOT in games!

 

What should I do to play with no problems?!

7 REPLIES 7

‎06-05-2019 03:37 AM

HP Recommended

How hot is hot??? can you post a screen shot of your temp monitor while gaming?

What game?

 

Was this reply helpful? Yes No

‎06-05-2019 06:02 AM

HP Recommended

Please just belive me. 90 CPU and 85 GPU temperature degrees Celsius after 15 minutes gameplay Witcher 3, Rage 2, Apex Legends.

If you need I can do screenshoot/// but why? Just belive

Was this reply helpful? Yes No

‎06-05-2019 12:38 PM

HP Recommended

Before you get offended, I asked what the temperatures are because DIDN'T post them in your original post. How am I supposed to know what it is? Adding details helps us know what you're seeing, right? 😉

 

You don't have your vents blocked with dust do you? It has plenty of air flow?

Those Pavilion gaming laptops run hot to begin with. If its staying in the 85 degree range, that's about what others experience also.

Otherwise, You have a couple of options.

Some users have reverted to undervolting with a tool like Intels XTU or ThrottleStop. Dropping the CPU voltage runs it a little cooler this way.

You could try re-pasting the heat sink, but if you're under warranty, you should have HP do this for you.

Did you check the task manager to make sure you don't have unnecessary services running while gaming?

Is the laptop fully up to date with windows updates and is the bios up to date (F.18)?

 

Or you can contact HP Support for a warranty issue and they can discuss it directly with you.

Contact HP Worldwide | HP® Official Site

 

 

Was this reply helpful? Yes No

‎06-06-2019 03:08 AM

HP Recommended

It's not because of dust. Please give me all instruvtions how I can optimize laptop, ok? All of ways to defeat hot. Thank you))

Was this reply helpful? Yes No

‎06-06-2019 03:40 AM

HP Recommended

Read my post again.

Was this reply helpful? Yes No

‎06-06-2019 05:01 AM

HP Recommended

That's all?

Was this reply helpful? Yes No

‎06-06-2019 11:55 AM

HP Recommended

YES that all. This isnt HP Support direct. We are volunteers here.

Those units run hot and there is no magic wand I can wave. 

If you arent willing to try undervolting, then contact HP Support DIRECTLY.

There are tons of thread here about this very subject and that is the only verdict most have found successful.

 

Contact HP Worldwide | HP® Official Site

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.